PhD defence: Trine Natasja Sindahl

Trine Natasja Sindahl

Trine Natasja Sindahl


"Texting for help - counselling processes and impact at a child helpline SMS service"

Time and venue 

Wednesday, den 20. marts 2019, kl. 13.00
Københavns Universitet
Institut for Psykologi
Øster Farimagsgade 5, lokale 25.01.53.

Please notet that the defence will start precisely at the announced time. 

Assesment committee:

  • Jan Nilsen, formand, Institut for Psykologi, Københavns Universitet, Danmark.
  • Chefforsker, Jakob Linaa Jensen, Danmarks Medie- og Journalisthøjskole, Århus, Danmark
  • Universitetslektor, Karin Osvaldsson Cromdal, Linköpings Universitet, Sverige


Globally, child helplines responded to more than 24 million contacts annually from children and young people. An increasing number of these contacts are mediated via text messaging (SMS). In the context of helplines, texting is a relatively new technology and knowledge is still limited on how best to aid children and young people through this technology.

In an article based thesis, Trine Natasja Sindahl explores which helpful strategies are being employed by counsellors in text-message- based conversations with children and youth encountering difficult issues. The research is based on a naturalistic study of in-session processes and impact in the SMS service at the Danish child helpline, BørneTelefonen. Quantitative content analysis is combined with identification of impact, as experienced by the children and young people using the service.

The analysis of helpful counsellor behaviour revealed—across all four articles—that even if mediated through SMS technology, it is essential that productive counselling be provided on a basis of a child-centred viewpoint. Additionally, the study points to the asynchronous characteristic of SMS-dialogue having a productive influence on the session impact.

 OBS: The defence will be in Danish.